Privacy policy
# Privacy Policy
_Last updated: 25 May 2026_
This Privacy Policy explains how 4Stagioni collects, uses, stores, and protects your personal data when you visit our website, contact us, create an account, sign up to marketing, or place an order.
We handle personal data in line with the UK GDPR and the Data Protection Act 2018.
## Who we are
4Stagioni is an online clothing store operated by Antonio Aciobanitei and Ahmed Alman, trading as Fourstagioni.
For the purposes of UK data protection law, Antonio Aciobanitei and Ahmed Alman are jointly the data controller responsible for your personal data.
You can contact us at:
**Email:** admin@fourstagioni.com
**Postal address:** Brunel Court, 201 Green Lane, Edgware, HA8 8YT, United Kingdom
## What personal data we collect
We may collect and use the following types of personal data:
- **Order and account data** — your name, delivery address, billing address, email address, phone number if provided, order details, and order history.
- **Payment data** — your payment is processed securely by our payment provider. We do not see or store your full card details. We may receive payment confirmation and limited payment information, such as the last few digits of your card.
- **Contact data** — information you provide when you email us, contact customer support, submit a form, or communicate with us.
- **Marketing data** — your marketing preferences, consent status, and email engagement information where applicable.
- **Technical and usage data** — your IP address, device type, browser type, pages visited, approximate location, and how you use our website, collected through cookies and similar technologies.
- **Delivery and fulfilment data** — information needed by our delivery and fulfilment partners to pick, pack, ship, and track your order.
Some personal data is required so we can enter into and perform our contract with you, including your name, delivery address, billing details, contact details, and payment confirmation. If you do not provide this information, we may not be able to process or deliver your order.
## How we use your personal data
We use your personal data for the following purposes:
- to process, confirm, fulfil, and deliver your order;
- to provide customer support and respond to your enquiries;
- to process returns, refunds, complaints, and order issues;
- to process payments and prevent fraud;
- to keep records for tax, accounting, and legal purposes;
- to operate, secure, maintain, and improve our website;
- to send transactional emails, such as order confirmations and delivery updates;
- to send marketing emails where you have opted in;
- to comply with legal obligations and protect our legal rights.
## Lawful basis for using your data
We rely on the following lawful bases:
- **Contract** — where processing is necessary to sell and deliver products to you, manage your order, process payment, provide customer service, or handle returns and refunds.
- **Legal obligation** — where we need to keep records or comply with tax, accounting, consumer protection, or other legal requirements.
- **Legitimate interests** — where we need to run and improve our business, prevent fraud, secure our website, respond to enquiries, and protect our rights, provided your rights do not override those interests.
- **Consent** — where you opt in to marketing emails or where consent is required for non-essential cookies.
## Who we share your data with
We do not sell your personal data.
We share your data only where necessary to run the store, provide our services, comply with the law, or protect our rights. This may include sharing data with:
- **Shopify**, which hosts our store and helps process orders;
- **payment providers**, which securely process payments;
- **delivery and fulfilment partners**, which pick, pack, ship, and deliver orders;
- **email and marketing providers**, which send transactional and marketing emails;
- **analytics and cookie providers**, where enabled and where required with consent;
- **professional advisers**, such as accountants or legal advisers;
- **law enforcement, regulators, or public authorities**, where required by law.
## International transfers
Some of our service providers and fulfilment partners may be located outside the United Kingdom.
Where your personal data is transferred outside the UK, we take steps to ensure that it is protected by appropriate safeguards, such as an adequacy decision, UK-approved standard contractual clauses, or other lawful transfer mechanisms.
## How long we keep your data
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
In general:
- order and transaction records are kept for as long as needed to fulfil your order and meet tax, accounting, and legal obligations, usually up to six years;
- customer service messages are kept for as long as needed to deal with your enquiry and protect our legal rights;
- marketing data is kept until you unsubscribe or ask us to delete it, subject to keeping a minimal suppression record;
- technical and cookie data is kept according to the cookie duration and provider settings.
## Your rights
Under UK data protection law, you have the right to:
- access the personal data we hold about you;
- ask us to correct inaccurate or incomplete data;
- ask us to delete your data in certain circumstances;
- ask us to restrict how we use your data in certain circumstances;
- object to processing based on our legitimate interests;
- object to direct marketing at any time;
- request data portability in certain circumstances;
- withdraw consent where we rely on consent.
To exercise your rights, email us at **admin@fourstagioni.com**.
We will normally respond within one month.
## Automated decision-making
We do not use solely automated decision-making that has legal or similarly significant effects on you.
## Cookies
We use cookies and similar technologies on our website. Some cookies are necessary for the site to work, while others help us understand site usage or support marketing.
For more information, please see our Cookie Policy.
## Complaints
If you have a concern about how we handle your personal data, please contact us first so we can try to resolve it.
You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority.
ICO website: https://ico.org.uk
ICO phone: 0303 123 1113
## Changes to this policy
We may update this Privacy Policy from time to time.
The “last updated” date above shows when it was last changed.